Showing posts with label Direct Marketing. Show all posts
Showing posts with label Direct Marketing. Show all posts

20090326

Be Direct - Profile of a Direct Marketing Consumer

. 20090326
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direct selling
Americans may complain about excess junk mail, late-night infomercials and telemarketing calls, but one thing is for certain: they work. Three-quarters of consumers who responded to a direct marketing offer in the past year made a purchase through a direct channel, according to a nationally representative in-person survey of 2,510 consumers age 16 and older conducted for Direct magazine (a sister publication of American Demographics) by Norwalk, Conn.-based research firm Yankelovich.

Consumers who purchase through direct channels differ significantly from non-purchasers in many ways, but most noteworthy is their anxiousness about saving time. Almost two-thirds (61 percent) of direct marketing purchasers say that they regularly multitask in order to save precious minutes, compared with less than half (47 percent) of non-purchasers. They are also more likely to buy takeout food, give up sleep and hire people to do things for them. Direct marketing consumers also lean on the Internet more heavily: 70 percent of purchasers say that they shop online, compared with 48 percent of non-purchasers, and 27 percent make financial transactions over the Internet, compared with 14 percent of non-purchasers. As a result, they are also much less skittish about disclosing personal info online: While 58 percent of non-purchasers agree that it isn't safe to use a credit card to buy something online, only 44 percent of purchasers feel the same.

BY REBECCA GARDYN

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How to Choose a Postcard Marketing Company

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marketing guide
Yesterday to her surprise my wife received another huge postcard from a local salon. However, it wasn't just the size of the postcard that got my wife's attention right away. Here's what set this postcard apart from the competition:

- She recognized the salon. It was the third time she received a card from that salon over the last couple of months and

- It was written and designed for women just like her, age 45-55 with a high income. This simple postcard talked to my wife. It related to her. It connected to her. It delivered the salon's marketing message in a way that convinced my wife to visit it right away, even though she had been going to another salon. She felt she was ready for a change.

If you invested in postcard marketing in the past, I can almost guarantee your postcards were not as effective and did not create the emotional connection to elicit the above response.

Why? Because there are many direct-response marketing rules that most people, including postcard-printing companies, fail to follow. So, how can you choose the best company to handle this important process for you? Here's how you can avoid wasting your money, time and energy.

7 Questions to Ask Your Postcard Marketing Company Before Spending Your Hard-Earned Dollars:

1. Are you a marketing company or a postcard printing company? Marketing companies who use postcards as their medium of choice tend to care about your business and your success. They want you to enjoy a generous return on investment.

Most postcard printing companies just care about the sale. They use generic pictures. They use generic headlines and body copy. They won't set you apart from the competition and they won't guarantee results.

2. Do you offer a complete, all-inclusive turnkey solution with quick turnaround time? It takes time and effort to effectively complete a postcard marketing campaign. Most postcard marketing companies rely on you to do most of the work or to hire other outside consultants.

Those that say they will write, edit, design, provide the list and complete mailing will usually try nickel and dime up-selling strategies. Want them to write your postcard copy? Add $. Want a list targeting your prospects' age, income, gender, location and street boundaries? Add more $. Want them to mail? Want it done in minutes? Want it mailed within 72 hours? Add even more money. This doesn't save you time or money. By choosing a complete, all-inclusive turnkey solution you save money. And, you gain the advantage of getting your post cards in the hands of your prospective customers quickly.

3. Can you target specific audiences, such as women, age 45-55 years old with a high income, within a 5-mile radius? If they can't, then you are wasting your money trying to reach people that aren't interested in your message. The postcard marketing company you hire should use state-of-the-art list selection tools to create a mailing list based on your prospect's specific geographic area, age, gender and income.

4. How will you make my postcards stand out from my competition? Most postcard printing companies offer all potential clients the same generic images and generic writing, which does not talk to your prospects' emotions.

Does that help you stand out from your competition? No! Does it target the specific people you want as clients? No! The postcard my wife received in the mail was written and designed not just for salon goers. The postcard was written and designed to elicit action by posing real benefits people just like my wife can connect with. And, it included a compelling offer that made her want to visit the salon immediately. Beware if your postcard marketing company doesn't recommend a multitude of proven and compelling offers to make your mailing more effective.

5. Do you mail postcards according to direct response marketing best practices? If your postcard marketing company doesn't make it easy for you to repeatedly touch base with your targeted prospects run away fast.

Most postcard marketing companies will persuade you to buy one huge mass mailing postcard campaign. However, when you send out, for example, 5,000 postcards only one time, you hit 5,000 customers who may or may not be ready to use your product or service. They may or may not have any familiarity with your business. And, they may or may not like your offer. That's why you will get a better response mailing to the same 500 people six times than 5000 people one time. Repetition is the only proven way to overcome resistance, extend different offers and increase your chances of getting a response.

6. Do you offer a guarantee? Guarantees allow customers to shed the risk they would normally assume when making a purchase. If your postcard marketing company doesn't offer a 100% money-back guarantee or any kind of guarantee, then you should be wary. This means they don't have enough confidence in their ability to produce a strong return on investment for you.

7. What do you charge? What do I get for this investment? Design from scratch using a postcard printing company will cost you $500-$1,000.The question to ask is what do you get for $500? You want to make sure your postcard printing company's affordability gives you EVERYTHING including setup, printing, personalization, quick turnaround, targeted list, addressing, and postage permit.

Make sure they do all the labor including designing, writing, addressing and mailing your postcards. Otherwise, they are costing you time, money and clients. You want a postcard marketing company that cares about your success. Make sure the service you select takes the time to get to know you, your goals and the audience you want to attract. Follow these tips to ensure you get what you pay for!

About the Author
Postcard Marketing Expert and co-founder of BBT4Salons, Adam Suson can build you a customized marketing campaign designed for your salon or spa business in less than 10 minutes. Now you can discover the quickest, easiest, most affordable way to grow your business, with Adam's FREE SPECIAL REPORT: "What You Don't Know About Postcard Marketing Could Cost You Time, Money & Clients".

Get it now at: http://www.bbt4salons.com.

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Do Free Consultations Work?

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marketing guide
It's not unusual for someone setting up a service business to be advised to give a free consultation as a way of winning business. In the coaching world in particular (and many other service businesses) this is recommended as the main way of winning clients. Many coaches are assured (often by the people selling them their coaching training) that all they will need to do to have a full practice is offer free taster sessions, and somehow those people will magically transform into paying clients.

This in my view is one of the Big Fat Myths Of Building A Coaching Practice, and it really annoys me to see would-be coaches being duped and misled in this way. The fact is, with any buying decision, the buyer has questions and concerns that need to be addressed, and not all of them will be handled in the free consultation.

Over the years I've encountered people who are frustrated and demoralized by their conversion of free consultations into paying business. So what's the answer? Are we for or against free consultations? My take on this is that free consultations might work, but you need to use them in the right way, and that means asking the prospect to take the next step at the end of the session.

The Free Consultation Won't Do The Selling For You!

The trouble is, many people use free consultations in the hope that the consultation will do the selling for them, and they won't have to engage in the 'dirty' business of asking for the order. So the consultation comes to an end, the service provider says, "I hope you enjoyed that/found it useful", and then waits for the client to initiate the next step, because they don't want to be 'pushy'. Meanwhile the prospect is actually waiting for some direction from the service provider, yet when none is forthcoming, leaves, or ends the phone call, confused. So if you are going to offer free consultations, make sure that at the very least you invite the prospect to take the next step, and find out what questions and concerns they have about proceeding.

The free consultation should pave the way for a sales conversation to take place, not replace it. They Take Up Your Time The main objection I have to 'free consultations' as a selling tool is how much time they take. When you're running your own business, time is the most valuable resource you have. You can always make more money, but none of us, not even Bill Gates or Oprah Winfrey, can manufacture more time. Most people, especially when they are starting out, think that they are cash-poor, but time rich, and therefore happily offer free sessions in the hope that it will win them some business. The trouble is, if you're even half way good at what you do, it won't take long for word to get round, and your calendar will be full with free consultations, but no paying clients.

I suggest that instead of offering free consultations 'one-to-one' you offer group tele-coaching preview calls. That way you will leverage your time and can simultaneously reach a number of prospects.

What Type Of Prospects Do You Attract With Free Offers?

I hate to say it, but in my experience it's true, when you offer anything for free, you will attract a percentage of people who will never, ever buy from you no matter what you do for them. I have had many successful coaches admit to me privately that it was only when they found the confidence to charge for andintroductory' session that they attracted a better caliber of client. I'm not saying don't offer free stuff - but offer things that are low cost for you to deliver and high perceived value to the prospect e.g. special report, e-book, free teleseminar. Things that take your time on a one-to-one basis are a HIGH cost to deliver, because it's time you can't sell to anyone else, or time you could be spending on other projects.

Why People Say No To Free Consultations

Some people are mystified that even when they offer something free - people don't want it. I'm reminded of the man in Hyde Park who, as an experiment, started offering £5 notes to passers by, only to be refused! There are a whole host of reasons why someone might be reluctant to take up your free consultation.

First, they might be worried about what they are getting into, secondly it's wrong to assume that the financial risk is the only barrier preventing someone from doing business with you. They might be worried about being vulnerable or looking foolish. In these circumstances the prospect will take the safest option i.e. do nothing!

So should you offer free consultations? Well, at the risk of sounding like a politician, it depends. What I've done in this article is give you some things to take into consideration. At the end of the day, you have to consider all the options and make the decision that is best for your business right now. (You can always change your mind later).

About the Author
Bernadette Doyle publishes her weekly Client Magnets newsletter for trainers, coaches, consultants, complementary therapists and solo professionals. If you want to get clients calling you instead of you calling them, then get your free tips now at http://www.clientmagnets.com.

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